Frequently asked questions about visiting the Gallery

  1. Are there charges for exhibitions and events?
  2. Who can buy child, concession, member and family tickets?
  3. How do I get to the Gallery?
  4. What is open on Wednesday nights?
  5. What facilities are provided for people with babies?
  6. Can I use a pram, stroller or wheelchair in the Gallery?
  7. Where are the wheelchair-accessible entrance and toilets?
  8. Can I take photographs or video or film?
  9. Can I sketch or paint inside the Gallery?
  10. Can I touch?
  11. What about eating and drinking?
  12. What about mobile phones?
  13. Is there seating in the Gallery?
  14. Where can I get help at the Gallery?
  15. Is cloaking provided?
  16. Is smoking permitted?

Are there charges for exhibitions and events?

Most exhibitions and events are free.

If a fee is charged for an exhibition or event, it is listed on its page of this website – see What’s on.

In most cases, tickets can be purchased online via a link from those pages.

There is no charge for entering the Gallery or visiting its permanent galleries.

Who can buy child, concession, member and family tickets?

The following definitions apply to exhibitions and events at the Gallery that have charges. Appropriate ID may be required on entry or at time of purchase.

Child is for children aged 5 to 17. Children under 5 are admitted free.

Concession is for:

  • Full-time students aged over 17 (including high school, TAFE, university and international students, with a valid student card)
  • Holders of seniors cards issued by any Australian state or territory government
  • Pension cardholders (including disability support, aged)
  • Centrelink cardholders
  • Veterans Affairs cardholders
  • Members of AAGO (Association of Australian Gallery Guiding Organisations), Museums Australia, National Art Collection Fund (UK) or NAVA (National Association for the Visual Arts)

A carer or person who supports a visitor with a disability or frailty is admitted free on presentation of a companion card. The visitor you are assisting will need to buy the appropriate ticket.

Family tickets are for two adults and up to three children. Children must be of school age (5 to 17 years) and may be asked to present a valid student card at exhibition entrance. Although college and university students are eligible for concession entry if they have valid current student ID, they are not eligible for the child concession component of a family ticket.

Member is for members of the Art Gallery of NSW’s member organisation, the Art Gallery Society of NSW, as well as members of the National Gallery of Australia, any other state gallery or any NSW regional gallery.

All prices including concession rates are listed on the relevant web pages and the secure ticketing website to which they are linked.

How do I get to the Gallery?

See Getting here for information about public transport and parking, as well as directions and a map.

What is open on Wednesday nights?

On Wednesday nights throughout the year, the whole Gallery remains open late for Art After Hours. This includes all our exhibitions. Entry to the Gallery itself is still free. Different parts of the Gallery (eg Gallery Shop, cafe, study room, library) may have slightly different opening hours, and some nights during the Christmas-New Year period we close at 5pm. We recommend you check our opening hours.

What facilities are provided for people with babies?

A parents room with baby changing and feeding facilities is provided on lower level 1, near the cafe and lifts. There are also baby change tables in the male and female toilets on lower level 1, near the Centenary Auditorium.

Can I use a pram, stroller or wheelchair in the Gallery?

Prams and strollers are permitted inside the Gallery. Wheelchairs can also be brought to the Gallery, and there are also a limited number of wheelchairs and mobility scooters available for use without charge. See Visiting for people with disability.

Where are the wheelchair-accessible entrance and toilets?

A permanent access ramp provides an alternative to the external stairs at the main entrance to the Gallery. Another ramp is positioned on the inside stairs and a Gallery staff member is available for assistance if required.

Another wheelchair-accessible access entrance/exit is provided at the rear of the Gallery. Wheelchair-accessible toilets are on the upper level, lower level 1 and lower level 3, near the lifts.

A limited number of wheelchairs and mobility scooters are also available for use.

See Visiting for people with disability.

Can I take photographs or video or film?

You are welcome to take photographs, except if a specific artwork or exhibition has a sign indicating no photography. Check with one of the uniformed Gallery officers if in doubt.

Please help protect the art by not using flash, tripods or monopods.

You need to make a written request if you intend to photograph or film for publication or commercial purposes. For more information and contact details, see Image reproduction.

Can I sketch or paint inside the Gallery?

Sketching or painting inside the Gallery is generally not permitted, except with prior permission with certain conditions or if part of an education program, event or course run by the Gallery. Contact our Public Programs Department for more information.

Can I touch?

However tempting it might be, touching artworks is not permitted, except for our access program for the visually impaired known as In Touch at the Gallery.

What about eating and drinking?

Inside the Gallery, eating and drinking is only allowed in the cafe and restaurant area, and food must be purchased there. This includes bottled water, which can’t be drunk within the Gallery. A drinking fountain with cold, filtered water is provided on lower level 1 near the stairs, opposite the toilets.

Along with a selection of light meals, both hot and cold, coffee and sweets, the cafe offers a kids pack: a sandwich with cheese, ham, Vegemite or honey, chocolate, a piece of fruit and a fruit juice popper. The restaurant offers finer dining. For more details, see cafe and restaurant.

The Gallery is situated in parklands opposite the Domain and near the Royal Botanic Gardens and Mrs Macquaries Chair – perfect places for picnics. See Getting here. Food and drink can also be bought from the Pavilion Kiosk, opposite the Gallery, which has outside seating (tables and chairs).

What about mobile phones?

We encourage visitors to engage with the Gallery and the art using mobile devices, but please switch your phone to silent and do not talk on your phone in exhibitions or during events.

Is there seating in the Gallery?

Seating is provided in the entrance court on the ground level and in the cafe area, as well as various galleries and exhibition spaces. Gallery members have access to the members lounge. A limited number of portable stools are available from the information desk.

Where can I get help at the Gallery?

The information desk inside the Gallery, rather than cloaking at the entrance, is where to go with any questions. If they can’t help you, they’ll direct you to the people who can. You can also ask any of the uniformed Gallery Officers you see throughout the building.

Is cloaking provided?

Limited staffed cloaking facilities are provided inside the Gallery’s entrance, and visitors are encouraged to use them to help us protect the art. Large bags and other items, umbrellas and wet raincoats cannot be brought further into the Gallery.

The space available for cloaking is even more limited during popular exhibitions when there are high numbers of visitors. Therefore, we cannot guarantee you will be always able to cloak large items such as suitcases.

Is smoking permitted?

No. We are committed to providing a smoke-free environment for our visitors and staff, including all areas within the Gallery, the cafe terrace and smoke-free zones at the public entrances.