Frequently asked questions about visiting the Gallery
Are you planning to visit?
Check the latest visit information, which tells you everything you need to know, including health and safety measures and what’s open.
Read the latest visit information
- Do I need a ticket for the Gallery?
- How do I get to the Gallery?
- What facilities are provided for people with babies?
- Can I use a pram, stroller, walking frame or wheelchair in the Gallery?
- Where are the wheelchair-accessible entrance and toilets?
- Can I take photographs or video or film?
- What about mobile phones?
- Is smoking permitted?
- Where can I get help at the Gallery?
Do I need a ticket for the Gallery?
There is no charge and no ticket is required for entering the Gallery or visiting most of the displays and exhibitions.
If a fee is charged for an exhibition, it is listed on its page on this website with a link to buying tickets online. A few special exhibitions have timed-entry tickets, where you need to specify a date and time when booking. This information is also listed on their pages on this website.
How do I get to the Gallery?
See Getting here for information about public transport and parking, as well as directions and a map.
What facilities are provided for people with babies?
A parents room with baby changing and feeding facilities is provided on lower level 1, near the cafe and lifts. There are also baby change tables in the male and female toilets on lower level 1, near the Centenary Auditorium.
Can I use a pram, stroller, walking frame or wheelchair in the Gallery?
Prams and strollers are permitted inside the Gallery. Walking frames and wheelchairs can also be brought to the Gallery, and there are also a limited number of wheelchairs and mobility scooters available for use without charge. See access.
Where are the wheelchair-accessible entrance and toilets?
A permanent access ramp provides an alternative to the external stairs at the main entrance to the Gallery. Another ramp is positioned on the inside stairs and a Gallery staff member is available for assistance if required.
Another wheelchair-accessible access entrance/exit is provided at the rear of the Gallery. Wheelchair-accessible toilets are on the upper level, lower level 1 and lower level 3, near the lifts.
A limited number of wheelchairs and mobility scooters are also available for use.
Can I take photographs or video or film?
In most places in the Gallery, you’re welcome to take photos or make videos or films if:
- it’s for personal use only
- you don’t use a flash, selfie-stick, tripod or monopod
- there’s no sign prohibiting photography for a certain artwork or exhibition
Check with one of the uniformed Gallery officers if in doubt.
The reasons for prohibiting photography are varied and may include cultural restrictions, conservation issues and legal agreements with lenders.
Some of the artworks on display are protected by copyright.
You need to make a written request if you intend to photograph or film for publication or commercial purposes. For more information and contact details, see Image reproduction.
What about mobile phones?
We encourage visitors to engage with the Gallery and the art using mobile devices, but please switch your phone to silent and avoid talking on it in exhibitions. Do not talk on your phone during events or illuminate it during screenings.
Is smoking permitted?
No. We are committed to providing a smoke-free environment for our visitors and staff, including all areas within the Gallery, the cafe terrace and smoke-free zones at the public entrances. This includes the use of vaporizers.
Where can I get help at the Gallery?
The ticketing and information desk inside the Gallery, rather than cloaking at the entrance, is where to go with any questions. If they can’t help you, they’ll direct you to the people who can. You can also ask any of the uniformed Gallery Officers you see throughout the building.